1. What products do you sell?
Nordé Zürich offers a curated selection of jackets, coats and outerwear designed for everyday wear, comfort and colder weather.
2. Where do you deliver?
We currently offer delivery within Switzerland.
Please make sure your shipping address is correct when placing your order.
3. How long does delivery take?
We offer delivery within Switzerland, with an estimated delivery time of 8–11 business days.
Please note that delivery times may occasionally vary due to shipping carrier delays or circumstances outside our control.
Once your order has been shipped, you will receive tracking information so you can follow your delivery.
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation with tracking information.
You can use the provided tracking details to follow your shipment.
5. What payment methods do you accept?
We accept the secure payment methods available at checkout.
Available payment options may vary depending on your location and device.
6. How do I choose the right size?
We recommend checking the size guide available on the relevant product page before placing your order.
If you are between sizes or need help choosing a size, feel free to contact our customer support team.
7. Can I return my order?
Yes. You can request a return within 14 days of receiving your order, provided the item meets our return conditions.
The item must be unworn, unused, in its original condition and have its original tags attached.
Please see our Returns & Exchanges page for full details.
8. Can I exchange an item for another size?
Yes, exchanges may be possible depending on product availability.
Please contact us within 14 days of receiving your order and let us know which size or product you would like instead.
9. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective or incorrect, please contact us as soon as possible.
Send us your order number and clear photos of the item so our team can review the issue and help with the appropriate solution.
10. Can I cancel or change my order?
If you need to cancel or change your order, contact us as soon as possible.
We will try to help if your order has not yet been processed or shipped. Once an order has been processed or shipped, changes may no longer be possible.
11. How long does a refund take?
After we receive and inspect your returned item, we will process an approved refund to your original payment method.
The time for the refund to appear in your account can vary depending on your bank or payment provider.
12. Are sale items returnable?
Sale items may be eligible for return unless the product page specifically states that the item is Final Sale.
Please check the product details before completing your purchase.
13. Are returns free?
For returns due to a change of mind, incorrect size or personal preference, the customer is responsible for the return shipping cost.
If you receive a damaged, defective or incorrect item, please contact us before returning it.
14. Is my payment information secure?
Yes. Payments are processed through secure payment providers. We do not normally store your complete payment card details on our own servers.
15. How can I contact Nordé Zürich?
If you have any questions about an order, product, delivery or return, you can contact us at:
Email: [Your Email Address]
Our team will be happy to assist you.
Still have questions?
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