Refund Policy

Last updated: September 18, 2026

At Nordé Zürich, we want you to feel confident when shopping with us. If your purchase isn't right for you, we're happy to offer a return in accordance with the conditions below.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unworn and unused

  • Be in its original condition

  • Have all original tags attached

  • Be free from stains, makeup, perfume, pet hair or other signs of use

  • Be returned in its original packaging where possible

Items that do not meet these conditions may not be accepted for a refund.

2. How to Request a Return

Before sending anything back, please contact us at [Your Email Address] with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos of the item if the product is damaged or defective

Please wait for our return instructions before shipping your package.

Returns sent without contacting us first may not be accepted.

3. Return Shipping

Unless the item is defective, damaged or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as Nordé Zürich cannot be responsible for parcels that are lost or damaged during return shipping.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos of the item and packaging.

After reviewing the issue, we may offer a replacement or refund where appropriate.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow several business days for the refund to appear in your account, depending on your payment provider or bank.

6. Non-Refundable Items

Returns may not be accepted for items that:

  • Have been worn or used

  • Are damaged after delivery due to customer use

  • Have been washed or altered

  • Are missing original tags

  • Show signs of makeup, perfume, stains or other use

  • Are returned after the applicable return period

7. Sale Items

Sale items may be eligible for return unless the product listing specifically states that the item is final sale.

Please check the product information before placing your order.

8. Exchanges

If you would like to exchange an item for another size or product, please contact us first.

Exchanges are subject to product availability. If the requested item is unavailable, we may process a refund instead.

9. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, cancellation may no longer be possible and the normal return process will apply.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Nordé Zürich
Email: [Your Email Address]
Website: nordezurich.com

We're here to help and will do our best to make your return experience simple and straightforward.